Your IT guy, without the IT department.

Both, and remote is usually first. Most office problems are software, so we connect while you watch and fix it for $120 a session, $90 for members, and if we cannot fix it remotely you do not pay for the session. When it needs hands, we come to you for $149 that covers the trip and the first hour, or you drop the machine at the shop on Arnold St and the $60 diagnostic works exactly as it does for everyone else.

The trip and the first hour on your own setup: Wi-Fi, printers, networks, workstations, setups. Most visits finish inside the hour. If one will not, we tell you before we go past it, and the rest is $30 per 15 minutes. Parts are quoted before you approve them, and anything that is really a project, like wiring or a new server, gets its own written quote first. From two days out the visit is the plain rate; a next-day or weekend slot adds $49. Members pay $119 for the first hour.

No. Pay per visit or per session and never hear from us otherwise. The Business Membership is month to month with no minimum, Managed IT is month to month with a $299 monthly minimum, and both cancel with one text. We would rather earn the next call than lock it in.

Each covered computer gets daily health checks, managed antivirus and automatic updates, and a real person here calls you when the checks spot trouble, like a drive starting to fail, before it turns into a repair. The office gets one monthly health report covering every machine, priority scheduling, free diagnostics on every repair, and member rates: $90 remote sessions and $119 for the first hour on-site.

The membership watches: checks, antivirus, updates, the monthly report, and member rates when you need hands-on help. Managed IT includes the hands-on help: unlimited remote support, cloud backup on every computer, a quarterly on-site checkup and your network looked after, for $79 per computer with a $299 monthly minimum. If calling IT still feels like a purchase decision, the membership fits. If you want to stop thinking about IT entirely, that is Managed IT.

Four things, so there are no surprises: hardware and parts are billed at the quoted price when something needs replacing; projects like moving offices, new server builds or wiring get their own written quote before any work starts; after-hours emergencies carry our standard after-hours fee; and printers and servers sit outside the per-computer price, printers billed as normal shop work and servers quoted on their own. Day-to-day remote support is included, and your quarterly on-site visit is part of the plan.

Not necessarily. Plenty of businesses keep whoever they trust for projects and use us for the always-on part: monitoring, antivirus, backup, and a local person who picks up. We will right-size it to what you actually need, and we will tell you if the honest answer is that you do not need us yet.

Then we say so. Remote help cannot fix a cracked screen or a failing drive, and if we connect and cannot fix it, the session is free. We diagnose it on-site or you bring it to the shop, you approve the price before any work starts, and repairs carry a 90-day warranty on parts and labor (30 days on special-order parts).

Often, yes. Setups, migrations and updates can be booked for the quietest part of your day so nobody sits idle, and a lot of it happens remotely after you have gone home. Just ask when we talk.

Book the free security check. We spend about thirty minutes on the fifteen things that actually sink small businesses, hand you a plain-English scorecard, and if you want help you get a one-page plan with the exact monthly number. No commitment, and the scorecard is yours to keep either way.